Enhance your customer journeys and keep employees productive and engaged with Mitel’s enterprise-grade, omnichannel customer experience management platform.

Features:

Data-Driven Skills-Based Routing, Voice, Chat, SMS, Email, FAX, IVR, Chat/Voice Bots, and 3rd party media, Self-Service IVR with Speech Recognition and Text-to-Speech, Expected wait time and position in queue announcements, Workflow Designer, Standard, and customizable real-time dashboards and historical reports, Omnichannel case management, Outbound dialing and messaging, AI-powered Virtual Agent Chat/Voice Bots and Agent Assist, Scheduled and real-time callbacks, Mobile Agent (smartphone) and Supervisor (tablet), Interaction Recording, Quality Management, and Speech Analytics Add-ons, Built-in Workforce Scheduling with optional Workforce Management, Standard & customized CRM integrations via REST APIs and toolkit